The Window & Door Centre Inc. (“TWDC”, “it”, “us” or “we”) is committed to protecting the privacy and confidentiality of personal information in its possession.
TWDC does not knowingly or intentionally collect personal information from visitors who are under the age of thirteen (13). By using this Website or receiving any products of services from us, you represent and warrant that you are over the age of 18 and are lawfully able to accept this Agreement. If you do not have the capacity to enter into a legal agreement in the province, state, territory or country in which you reside, do not access or use the Website or receive any products or services from us unless your parent or guardian enters into this Agreement on your behalf and consents to your access to and use of the Website and any products or services we provide to you.
You can contact our Privacy Officer:
Name: Christopher George
Attention: Privacy Officer
Please contact our Privacy Officer to obtain further information about TWDC’s policies and procedures, to seek access to personal information TWDC may have about you, or if you have any unresolved inquiries or concerns. TWDC will respond to you and try to resolve your concerns. TWDC may need to ask you for personal information to verify your identity.
Purposes: TWDC may collect, use or disclose personal information for the purposes identified at the time of collection, as otherwise permitted or required by applicable law, or for any of the following purposes:
To provide communications, and deliver programs and event information;
To establish, maintain and manage our relationships with users of the Website;
To provide products and/or services to users and/or access to TWDC’s Website;
To comply with TWDC’s legal obligations and regulatory requirements;
To provide information to anyone working with or for TWDC as needed for the provision of TWDC’s products and/or services;
To develop and manage TWDC’s business and operations;
For billing, accounting and debt collection services relating to TWDC’s products and services;
To distribute publications, invitations, advertising, and other communications that TWDC believes may be of interest to TWDC’s clients, customers and other individuals;
To respond to questions and concerns of users;
To contact users for survey or client satisfaction purposes, or for the purpose of market or other types of research;
To detect and protect TWDC and third parties from error, negligence, breach of contract, fraud, theft or other illegal activity, and which may include sharing personal information with TWDC’s insurers;
To otherwise communicate with TWDC’s insurers;
To generate analytics, improve system design, create benchmarks and conduct trending analyses;
To comply with any laws, regulation, court orders, subpoenas or other legal process or investigation and to protect ourselves and other individuals from harm;
To support hosting and backend infrastructures of TWDC or of third parties that assist TWDC;
To generate location-based interactions;
To manage contacts and to manage the sending of messages;
To undertake registration and authentication of users;
To monitor system usage, server and software performance;
To assist you with technical support issues – it is important to note that most technical issues can be resolved without a TWDC customer service representative viewing your personal information;
To assist in due diligence relating to any corporate action such as a financing, merger, amalgamation, sale or divestiture, provided that reasonable safeguards are taken to protect the confidentiality of personal information in our possession;.
For internal, external and regulatory audit purposes; and
For any other purpose for which TWDC has your consent.
We also ensure that only our employees, or third parties, responsible for the Website operations, or for providing you with any products or services, have physical or technical access to personal information and only where such access is required to perform work authorized by us.
TWDC will retain personal information only for the duration of your enrolment as a TWDC user unless otherwise required by our obligations to you, to third parties, or by law. Personal information will be retained in fully encrypted, secure and segregated databases. If you choose to withdraw from the Services, we will securely destroy your personal information in our possession and control within a reasonable period of time, unless we are required to retain such personal information longer to fulfill our obligations to you, to third parties, or by law. However, we may retain non-personally identifiable information indefinitely.
We retain all personal information provided by you on secure servers in Canada or in jurisdictions outside of Canada. Some of our third party partners and service providers may store data received from you (including personal information) on servers in Canada or in other jurisdictions outside of Canada. Data, including personal information, stored outside of Canada will be subject to the laws of the jurisdiction in which such data is stored.
By accessing our Website you consent to the storage of your personal information in Canada or outside of Canada and recognize that if your personal information will be subject to the laws of the jurisdiction in which such data is stored. This consent includes all personal information provided via the Website including any password protected portion of the Website.
When TWDC data is viewed via a mobile device, some data is cached in the memory of the device. That data is deleted when the related application is closed and does not persist. If the application is put in the background without closing, the data may remain in the cache. We take no responsibility for any unauthorized viewing of this data by third parties.
When possible, TWDC will use non-identifiable, aggregate information (e.g. number of users and transactions) when providing information to any third party.
Consent: TWDC takes a consent-based approach to the collection, use and disclosure of personal information. We collect personal information directly from you and may collect personal information about you from other sources, such as websites having links to or from this Website, government ministries, departments or agencies, government registries, investigators, health institutions or organizations, insurance companies or financial institutions. We will only obtain personal information from such organizations (e.g., your bank or other third party service providers) when you provide us with the account numbers, passwords or other credentials required to retrieve the personal information, for the purpose of providing you with use of our Website or use of products or services we provide to you.
Privacy legislation requires TWDC to obtain the consent of an individual to the collection, use or disclosure of personal information in many circumstances.
When TWDC receives personal information from you for the purposes of providing you with use of this Website, TWDC’s products or services, or for other uses identified herein by TWDC, you are providing TWDC with consent as follows:
1. to allow TWDC to deal with that personal information in a reasonable manner;
2. to allow TWDC to provide your personal information to third parties it engages to provide or support TWDC’s Website, or to provide any products or services to you;
3. to allow TWDC to collect your additional personal information from third party sources when you provide us with information required to retrieve your information from such third party sources;
4. to allow TWDC to use and store your personal information for the purpose of providing you with the products and services you purchase from TWDC and to utilize this Website; and
5. to allow TWDC to transfer your personal information outside of Canada (whereby your personal information will be treated in accordance with applicable foreign laws) for the purpose of storage and use of your personal information by TWDC.
If you need to provide TWDC with personal information about other individuals, including but not limited to any of your employees, agents, contractors or representatives, you represent and warrant to TWDC that:
Providing TWDC with your personal information or the personal information of other individuals is always your choice. When you use this Website, request products and/or services from TWDC, utilize TWDC’s services, or register with this Website, TWDC asks that you provide information that enables TWDC to respond to your request and/or provide you with TWDC’s products or services. In doing so, you consent to TWDC’s collection, use and disclosure to appropriate third parties of such personal information for these purposes.
There are legal exceptions where TWDC will not need to obtain consent or explain the purposes for the collection, use or disclosure of personal information. Some examples of situations where consent is not required include an emergency that threatens the life, health or security of an individual, or if TWDC must comply with a court order or governmental order.
TWDC will never sell your contact details to a third party. TWDC does not sell client lists or personal information to others. In providing TWDC’s products or services or access to TWDC’s Website, TWDC may need to disclose the personal information TWDC collects to other service providers or agents who perform various functions for TWDC, provided such suppliers agree to keep all personal information private, confidential and secure and to use the personal information only to carry out work on TWDC’s behalf.
In certain circumstances, TWDC may be required to provide personal information to third parties for legal or regulatory purposes. For example, under certain exceptional circumstance TWDC may have a legal duty or right to disclose personal information without the individual’s knowledge or consent. Various government agencies such as the Canada Revenue Agency, Human Rights Commission, Ontario Ministry of Finance; Ontario Ministry of Labour, etc. and law enforcement, have the authority to review our files and interview our staff when deemed necessary. These agencies have their own strict privacy obligations.
Privacy and Our Websites: Each time a visitor comes to the Website, TWDC’s web server may collect and log certain information in access logs. Such access logs may be kept for a reasonable period of time. Such access logs may include, but not be limited to, information such as the following: your machine’s TCP/IP address, files accessed, the date and time of such access, and other information pertaining to your activities on TWDC’s Website and/or webpages linked thereto. These logs are used solely for performance, site administration and security reviews. They are not sold or shared in any way to third party organizations. TWDC may use this non-personal information to optimize TWDC’s Website, products and/or services.
TWDC may, from time to time, use “cookies” solely for security and authentication purposes. Cookies are small pieces of data which are stored on your computer or smart device to allow your Internet browser to remember something about a website and/or services. At your option, you may turn off TWDC’s “cookies” using the applicable features contained in your Internet browser; however, doing so may prevent you from accessing all or part of TWDC’s Websites, products and/or services. To readjust your Internet browser’s cookies options, refer to the applicable instruction documentation for your particular Internet browser.
TWDC may, from time to time, engage third parties to assist with this Website, and such third parties may track your usage, locate your geographic position, collect personal information, send messages to you on behalf of TWDC, push notifications to you, and use “cookies”, as discussed herein.
Retention and Destruction of personal information: The amount of time TWDC will retain personal information varies, depending on the use of this Website, the products or services TWDC has provided, and the nature of the personal information that TWDC holds. TWDC retains personal information for such period of time as is necessary for TWDC to maintain sufficient information so TWDC may respond to any issues that arise at a later date or as is required by law.
When personal information is no longer required by TWDC or by law, TWDC will either convert it into an aggregated non-identifying form or TWDC will appropriately destroy or erase the personal information in a manner that is in accordance with TWDC’s current policies and procedures.
If you are a member and at any point you decide that you no longer wish to participate as an TWDC member, your practice information record required for the Website will be deleted and a copy of such record will be stored offline in a secure archive in accordance with related laws. Should you reinstate your membership information from this record may be accessed and utilized by TWDC.
Safeguards: TWDC implements reasonable industry practices appropriate to the sensitivity of your personal information to protect TWDC’s systems and personal information under TWDC’s control against unauthorized access and use. We use administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, use, disclosure, copying, modification, disposal, or destruction in accordance with applicable legal requirements and industry best practices.
For example, we implement encryption and security controls to protect against unauthorized access to personal information during electronic transmission, and we train our employees to follow privacy and security practices specific to the Services. We also undertake security assessments to ensure that we maintain strong security controls.
TWDC may engage third party external servers as well as other external services, including cloud services and cloud compatible servers, and TWDC does not have any control over such external servers or services.
Electronic Communications: Email is frequently TWDC’s preferred method of communicating with you and others, and, unless you object, TWDC may use unencrypted plain text or html-based emails or messages when communicating with you. These emails or messages, and other electronic means by which TWDC may communicate with you, may contain information that is confidential, unless you instruct TWDC not to send such information electronically. TWDC may communicate with you through other electronic means, in accordance with the contact information you provide to TWDC.
While TWDC makes every effort to secure all electronic communications within TWDC’s control, there are inherent risks involved with exchanging information electronically. For example, such information may be accidentally or deliberately intercepted by third parties. TWDC is unable to accept any responsibility or liability for any damages you may suffer as a result of the interception, alteration or misuse of any information during any electronic exchange of such information.
TWDC will endeavour to be compliant with Canada’s Anti-Spam laws (“CASL”) in TWDC’s commercial electronic communication with you. Should you fail to provide TWDC with the requisite consent to send you commercial electronic messages, or withdraw such consent, TWDC may be unable to provide, or continue to provide, this Website or some of TWDC’s products and/or services that can only be provided if TWDC receives appropriate and required personal information. CASL consent can be provided or withdrawn at: firstname.lastname@example.org.
An unsubscribe link will also be provided in our emails to you.
Keeping Information Accurate/Access and Correction: TWDC relies on you to ensure that the personal information you provide to us while using the Website or any products or services that we provide to, relating to yourself or any other individual, is as accurate, complete and up-to-date as necessary for the purposes for which it is to be used. You must verify all information created from your use of the Services and we recommend that you consult an accounting professional before completing any government or regulatory filing or otherwise relying upon the information, as the use of this information is at your own risk.
You are responsible for ensuring that that the information you have provided is truthful, accurate, reliable and complete.
It is important to TWDC that your personal information held by TWDC is accurate and complete. Having accurate information about you enables TWDC to give you better service. It also helps to ensure the accuracy of the information in our reports, displays, articles and support queries, you can help TWDC keep personal information up-to-date by keeping TWDC informed of any changes, such as a change of address, telephone number or any other circumstances.
With some exceptions, TWDC has the right to access, verify and amend the information TWDC has about you after TWDC has received your written request and authenticated your identity.
In some situations, TWDC may not be able to provide access to certain personal information as the right to access personal information is not absolute. If TWDC does not provide you with the requested information, TWDC will notify you in writing and explain TWDC’s reason(s) for not fulfilling your request.
Despite TWDC’s efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect or incomplete, let TWDC know and TWDC will make the corrections promptly and use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from TWDC. TWDC will note errors, incomplete information or unresolved differences in information collected in any file it has relating to you.
Withdrawal of Consent: At any time and without penalty, you can withdraw their consent to TWDC’s collection, use and disclosure of your personal information, subject to reasonable notice and any legal and/or contractual restrictions, by emailing us at: email@example.com.
Should you choose to withdraw your consent, TWDC may be unable to provide, or continue to provide, this Website or some of TWDC’s products and/or services that can only be provided if TWDC receives appropriate and required personal information. Consequently, should you choose not to provide TWDC with the required personal information, TWDC may be unable to offer this Website and such products and/or services to you.
You may, at any time, ask TWDC not to send you further marketing materials about TWDC’s products or services or if you do not wish to receive further invitations, you may unsubscribe or ask TWDC not to contact you for these purposes.
You can also request that we close your account at any time, subject to reasonable notice and any legal and/or contractual restrictions, by emailing us at: firstname.lastname@example.org.
Once your account is closed, all personal information relating to your account will be deleted from our databases. However, anonymous transactional data (which does not personally identify you or any of your employees, agents, contractors and representatives) will be retained in our database.
Withdrawing your consent will not prohibit TWDC from undertaking actions that TWDC has already taken based on your prior consent.
TWDC will advise you at the first reasonable opportunity upon discovering or being advised of an incident whereby your personal information is lost, stolen, accessed, used, disclosed, copied, modified or disposed of by unauthorized persons or in an unauthorized manner.
Privacy Concerns: TWDC will respond to questions and concerns relating to TWDC’s personal information handling practices and this policy. Please direct such questions and concerns to our privacy officer with the following indication on the envelope, on the letter and/or in the email, as applicable – Attention: Privacy Officer
Individual Access: Upon request, we will inform you if we hold any personal information about you and provide you with access to this information, within a reasonable period of time, and as permitted in accordance with applicable laws. If we have any personal information about you, we will also tell you for what purposes it is used or disclosed, within a reasonable period of time, and as permitted in accordance with applicable laws.
You have a right to update any personal information that we hold about you. Should you wish to see the full contents of your personal information file, you must make a formal written request and mail it to our privacy officer with the following indication on the envelope and the letter – Attention: Privacy Officer. We will respond to you within a reasonable period of time, or let you know why there might be a delay.